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Frequently
Asked Questions -
Hosting:
Frequently
Asked Questions - Domain
Matters
What
is
hosting?
Explain
your UNLIMITED
plans
Can
I upgrade my hosting plan at any
time?
How
long after I sign up will I be able to
start uploading my
website?
Do
I have unlimited access to update my
pages?
What
do I need to use your web hosting
services?
Can
I offer software downloads with my
account?
If
I sign up for Annual payment, do I have to
pay in one lump sum
annually?
What
content is NOT allowed on your
servers?
Do
you have a 30 Day Money Back
Guarantee?
How
do I promote my site to the search
engines?
Can
I track how many people visit my Web
site?
What
are referral logs and do you offer
referral
logs?
What
is considered
SPAM?
Can
I change my billing cycle at any
time?
How
will I be billed for my
account?
What
happens when I go over the data transfer
allowed on my
account?
Do
you offer any ready-to-run
scripts?
Do
you provide any database
solutions?
What
are your Name Server
Addresses?
What
platform or Operating System (OS) do you
use?
Do
you support Microsoft
FrontPage?
What
version of FrontPage do you
support?
99.9%
Uptime
30
Day Money Back
Guarantee
What
is the size limit of each
mailbox?
If
I cancel before the end of my hosting
term, do I get a
refund?
What is hosting?
Hosting means that you found a home for
your Web site on our Web servers, which
are stored in a secure, climate controlled
environment and are connected to the
Internet via high speed data lines.
We can also help you register your Domain
Name, which becomes your unique Web
address. Having your own Domain Name
suggests you have your own Web space, and
since email can be addressed to your
domain (e.g. www.yourname.co.uk), you will
not have to announce a new email address
if you change Internet providers.
 
Explain your UNLIMITED plans.
If there really was a magic server which
never ran out of bandwidth and disk space,
then firms such as Google and Amazon would
gladly be hosting their organisations on a
seven dollar a month unlimited account,
rather than paying out thousands on their
own servers. But sadly, there is no such
server, it simply does not exist. And if a
host insists that indeed, he or she offers
this, walk away immediately to avoid
future disappointment.
When your hosting account is quota
limited, it will stop working when you
have reached this limit. When this
happens, everything stops, including your
email accounts, and this can be a problem.
We have therefore introduced the unlimited
plan at a slightly higher hosting fee. The
reason behind this is to give you complete
piece of mind, knowing that your website
and email will continue to work, even
during times when your site's demand peaks
higher than normal due to perhaps a
newspaper article or a link from a forum.
Unlimited hosting packages are not suited
for excessive video and audio streaming,
download services, online file
storage/retrieval or for large busy web
sites which should really be sitting on a
dedicated server. To sum it up, if you are
looking for a 'cheap unlimited deal' to
host your busy video or download site on a
standard shared server, we will not be
able to help you. Go
here for
more.
Can I upgrade my hosting plan at any
time?
Yes. You can upgrade your account at any
time. Contact support.
How long after I sign up will I be able
to start uploading my website?
Within 1 and 12 hours when signing up, you
will receive your welcome email,
containing all your login details. Domains
registered can take from 1 hour to 24
hours to go live.
Do I have unlimited access to update my
pages?
Yes. You can edit your website any time
day or night.
What do I need to use your web hosting
services?
If you are viewing this page, then you
have all that is required to take
advantage of our services - a computer
with an Internet connection.
If I sign up for Annual payment, do I
have to pay in one lump sum
annually?
Yes. You will automatically be billed in
one lump sum at the annual rate when you
sign up. You will be billed again that
same lump sum one year from your
anniversary date, unless you request that
payment should be changed to monthly. If
you decide to move to another ISP before
your annual or 2-yearly payment has been
used up, we will refund the difference. We
do not refund partial months - if you
decide to cancel your account on the 2nd
day of a particular month, we can not
refund prepaid fees for that month.
What content is NOT allowed on your
servers?
You may not host adult content and satanic
materials, or anything illegal. You cannot
offer for download from your site
programs, music and video of which you are
not the copyright holder. You cannot use
your account as your online hard drive to
store files which are not connected to
your web site. Accounts which host such
content will have these files deleted or
may be terminated without notice and
without a refund. If in doubt, always
check with us first.
Do you have a 30 Day Money Back
Guarantee?
Yes. For more information please see our
30
Day Money Back
Guarantee.
Can I track how many people visit my
Web site?
All accounts come with a powerful Site
Statistics Tool in the Control Panel that
shows hits, referrer logs, country stats
and more! You can even look at this data
in a graphical format showing daily,
monthly and yearly activity.
What are referral logs and do you offer
referral logs?
Referral logs tell you the web site from
which visitors reached your page. Using
this information, you can tune your online
advertising to maximise traffic to your
site. We provide this information in the
form of domain names of the referring
pages (not IP addresses), making it easier
to interpret and analyse. This is offered
under all our plans in the Control
Panel.
What is considered SPAM?
SPAM is any unsolicited email. If you are
going to send email to potential customers
you should sign up for an 'opt-in' email
list. These are lists of email addresses
for people who ask to be emailed to on a
specific topic, and it states that they
signed up to be on that list at the
beginning of the email. Our hosting
accounts can not be used for the purpose
of sending bulk unsolicited mail and are
subject to immediate termination without
refund.
Can I change my billing cycle at any
time?
Yes. Just contact us via Support
and
request the change in billing cycle. You
will be credited the amount of money left
on your account toward the new charge.
How will I be billed for my
account?
Billing notification is by email. We do
NOT keep card details and will not
automatically charge your card for a
renewal.
What happens when I go over the data
transfer allowed on my account?
You will be notified via email when you
exceed your limit. This email will
encourage you to upgrade your account.
Instructions on how to upgrade your
account will be included with the email we
send you.
You can easily monitor your data transfer
in your control panel. Or opt for an
unlimited hosting account for greater
peace of mind.
Do you offer any ready-to-run
scripts?
Yes. We offer a large amount of
ready-to-run Perl and PHP scripts with all
our plans. These are available from your
control panel under 'Fantastico'.
Installation is with a click of your
mouse.
Do you provide any database
solutions?
We support MYSQL and it can be easily
setup and managed using the MYSQL
administration tool in the Control
Panel.
What are your name servers?
Primary Server Hostname:
ns1.747host.co.uk
Primary Server Netaddress:
95.154.220.15
Secondary Server Hostname:
ns2.747host.co.uk
Secondary Server Netaddress:
95.154.220.16
What platform or Operating System (OS)
do you use?
Our servers run Apache Web server over
CENTOS ENTERPRISE 5.2 (UNIX).
Do you support Microsoft
FrontPage?
Yes. You can easily install your FrontPage
extensions by going to your Control
Pane.
We support simple FrontPage technical
support issues. But, if you have more
extensive issues with FrontPage regarding
design on your site, we will direct you to
Microsoft's FrontPage Technical
Support.
What version of FrontPage do you
support?
All versions.
99.9% Uptime
Over the last 2-year reporting period our
servers have been up an average of 99.95%.
If your site is down and it's our fault
we'll work on it promptly, and get you
back in business ASAP.
30 Day Money Back Guarantee
We are so sure that you will love hosting
with us, that all our Web hosting plans
include a 30 day money back guarantee. If
you are dissatisfied with your service for
any reason, you will receive a full refund
(minus setup fees and overage charges) if
you cancel your account within 30 days of
the activation of your account.
For more information see our 30 Day Money
Back Guarantee Page here.
What is the size limit of each
email?
We limit the size of each email to 20Mb.
If you need to send files larger than 20Mb
you can use a file compression program to
break the file up into chunks of just
under 20Mb and then send each chunk
attached with an email.
If I cancel before the end of my
hosting term, do I get a refund?
Refunds are calculated by charging the
monthly rate for the months you have used
and refunding what balance remains on your
account. We do not refund partial months.
No refund is made during the first year's
hosting, as this mainly consists of setup
and admin costs. However, starting from
year two, you do get a refund if you
cancel.
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